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The best hot tub dealers have been in business for years, carry outstanding brands, and offer good service. They also should offer on-site recommendations for locating your spa, and be able to recommend the size and features that are right for your specific needs. If a salesperson won't do this, they may not represent the dealer you really want. Dealers should also have written records of the operating costs of the spas they sell, and they should offer warranties on all the spas they sell. If you buy from an unauthorized or unscrupulous dealer, they may not offer all these services, and you may pay for it in the end.