Don't let the dealer drop your new hot tub and run!
Some dealers will not provide a pad or foundation for your tub, or electrical set-up, they should bring your tub to its final location, and set it up for you. They should take the time to familiarize you with the chemicals and testing, too. When the delivery people leave, your hot tub should be just about ready to use, it just needs to heat up to the proper temperature. A reputable dealer wants you to come back for your next hot tub, and the one after that, too. It can take some time to find the right hot tub dealer, but you should feel comfortable and taken care of when you do.

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